The Global Collective Group Pty Ltd Privacy

The Global Collective Group Pty Ltd, trading as The Global Collective, uses a SAAS (Software as a Service) and MAAS (Marketing as a service) digital export and import based platform to promote, connect and sell brands within the Agriculture, Food, Beverage, Health and Beauty Space Globally.

We represent the brands and service providers', products and services on behalf of their companies and promote their brand story, provenance, region, product and positioning that aligns to their companies values, ethos and guidelines. The Global Collective Group Pty Ltd complies with the principles of the General Data Protection Regulation 2018 when dealing with all data received from visitors to the website and premises.We only hold personal data for as long as necessary. Once data is no longer needed it is deleted from our files. We regularly email website news and information updates to those customers who have specifically subscribed to our email service. All subscription emails sent by us contain clear information on how to unsubscribe from our email service. Such instructions will either include a link to a page to unsubscribe or a valid email address to which you should reply, with "unsubscribe" as the email subject heading.

We may send emails to existing customers or prospective customers who have enquired or transacted with us, regarding products or services directly provided by us. All emails sent by us will be clearly marked as originating from us.

The brands, products and companies have a presence on many social media platforms including Facebook, Twitter, Instagram, TripAdvisor and others. These social media platforms typically deploy tracking methods such as 'cookies', 'beacons, or, 'pixels' that enable them to deliver messages and ads based on a user’s activities and preferences. Users who visit these brands, products and companies that we represent and also use social media platforms can control their tracking preferences and opt-out of this data collection, targeted messages and ads by visiting their user settings on each specific platform. For example, to opt-out of Facebook targeted messaging visit your facebook Home Page > Settings > Ads > Ad Settings and amend settings.

The Global Collective Group Pty Ltd will develop marketing initiatives and campaigns for the brands and companies on the platform and encourage them to participates in advertising campaigns using a range of media companies and platforms. Cookies and other tracking technologies may be used to assess the effectiveness of these campaigns. No personal information is shared with these companies and any information they share with us e.g. if a user subscribes to our newsletter via a third party, is shared on the basis specific, informed consent was given at the time. Subscribers may opt-out of our newsletter mailing list at any time. We offer complete transparency and offer reporting, analytics and campaign reporting for campaign success measures and AB testing,ROI and KPI measurement. We never sell, rent or exchange mailing lists.

COOKIES

The Global Collective Group Pty Ltd website uses “cookies” to track, use and allow customers to purchase from our website. These ‘Cookies’ do not contain or pass any personal, confidential or financial information or any other information that could be used to identify a person or customer purchasing from our website. It is up to the individual to refuse the usage of cookies. If you do refuse to use the cookies be aware that you may be unable to purchase product from this website. This is primarily due to anonymous cookies used to keep track of the contents of customers’ shopping baskets or trolleys during the checkout process. The process of checkout is therefore a lot more seamless, ensuring that items added or removed from a trolley are accurately recorded when you pay.

Our website uses "cookies" to track use and allow customers to purchase from our website. Please note that these cookies do not contain or pass any personal, confidential or financial information or any other information that could be used to identify individual visitors or customers purchasing from our website. Please note that you are free to refuse cookies. However, for purely technical reasons this may prevent you from purchasing from our website. This is because anonymous cookies are commonly used to keep track of the contents of customers' shopping baskets or trolleys during the checkout process. This facility ensures that the items added to (or removed from) your basket are accurately stated when you go to pay.

We also use cookies and other tracking technologies to successfully monitor and track the effectiveness of advertising campaigns that The Global Collective Group Pty Ltd may occasionally use to promote our brands products and service providers’ products. These tools provide information to us, our media partners and their data processors to help us ensure we promote relevant products, to the right consumers across the correct channels.

DATA PROTECTION

PERSONAL DATA

Personal Data, including names, contact information and data on use of our website, is collected for the following purposes using these third party services:

SHOPPING

Providing an online shop, promoting products and services and, managing orders using: WooCommerce

Personal Data: various types of data including names, addresses and contact information as specified in the privacy policy of the services.

PAYMENTS

Stripe, Paypal, Amex, Mastercard, Visa

Personal data: as specified in the privacy policy of the service. No payment data is collected or retained by THE GLOBAL COLLECTIVE GOUP PTY LTD Distillers when processing transactions through this website. Sagepay's security policies can be accessed here.

MARKETING MANAGING NEWSLETTERS AND COMMUNICATIONS

MailChimp.com ,Google Analytics ,Facebook,Instagram ,Twitter You Tube ,Google Ads & Google WeChat ,TikTok.

Personal Data: e-mail address, names. Marketing Analytics Google Analytics analytics.google.com Personal Data: Cookies and Usage Data. For more information on Google's use of information from this site please visit Google's Policy page.

FULFILMENT - Delivery of online orders using AUSPOST, Sendit

Personal Data: name, address, contact information and, special instructions.

PRODUCT SALES

  1. Delivery charges and estimated timing are specified in the Delivery and Returns section of this site. We make every effort to deliver goods within these timescales, however, occasionally delays may occur due to factors outside our control.
  2. Goods are subject to availability. In the event we are unable to supply an item, we will inform you as soon as possible. An appropriate refund will be given where you have already paid for an item/s.
  3. The price you pay is the price displayed at the time we receive your order apart from the following exception. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling the order. If we are unable to contact you we will treat the order as cancelled. If you cancel and the have already paid for the item/s you will receive a refund for the price paid.
  4. The contract between The Global Collective Pty Ltd shall be governed by the laws of Australia and any dispute between us will be resolved exclusively in the courts of Australia.
  5. Parcel Tracking information. We will use your e-mail address to inform you of parcel tracking information where this service is available. We will also pass your e-mail address to the carrier which has your parcel who will use this information to inform you of delivery progress where available. This information will not be used by our carriers after your delivery has been completed.